Shipping policy
Shipping of items will be handled by the following carriers: United States Postal Service (USPS), United Parcel Service (UPS), Federal Express (FEDEX) and XPO for larger freight shipments. Some local shipments are sent via Roadie, a same day delivery service.
All shipping over $99 is free shipping, with the exception of custom furniture and hospitality bulk purchases, which will have a quote given at the time of purchase.
Non-Delivery & Lost Packages
We know how frustrating it can be when a package doesn't arrive as expected. To help us make things right, please reach out to us at nest@cleandesignhome.com within 30 days of the carrier marking your package as delivered. This gives us the best chance to work with the carrier and resolve the situation for you.
Unfortunately, we are unable to honor non-delivery claims submitted after 30 days. We also recommend shipping to a secure location, as we cannot be responsible for packages marked delivered where an incorrect or insecure address (e.g. "porch pirates") was provided. For peace of mind with higher-value orders, we suggest selecting a signature-required delivery option at checkout.